How to Use Mentions

Tagging a User

• Navigate to the relevant job and locate the note where you'd like to leave a comment.

  

  
  

• Click the Add a Comment box.

  

  
  

• You can either type a brief message or simply tag a user. To tag someone, type the @ symbol — a list of users in Loop will appear, from which you can select a user.

  

  
  

• If needed, refine the search by typing the user's name.

  

  
  

• You can tag multiple users within a single comment by repeating the process.

  

  
  
• Once you've completed your comment, select Enter on your keyboard.

Receiving and Managing Mentions

• When you receive a mention notification, click on it to be taken directly to the relevant job and note. Once the comment has been seen or reviewed, the black notification dot will disappear.

  

  
  
• If you'd prefer to keep the notification visible, right-click the comment and select Pin. The notification will then appear in purple and will reappear in your notifications. To remove the pin, right-click again and select Remove Pin.

FAQ

Can I tag more than one person in the same comment? Yes, you can tag multiple users within a single comment by repeating the @ and select process for each person.

How do I know if I've been mentioned? You'll receive a notification under the bell icon in the top right corner. Clicking on it takes you directly to the relevant job and note.

What happens to a mention notification once I've reviewed it? The black notification dot disappears once the comment has been seen or reviewed.

Can I keep a mention notification visible after reviewing it? Yes, right-click the comment and select Pin. It will appear in purple and stay in your notifications until you right-click again and select Remove Pin.