How to Create a Credit Note

💡If you need to credit part or all of an AR invoice, for example, works that weren't completed as billed, you can raise a credit note against it directly in Loop Logics.

Steps:

Start a new credit note

Navigate to the relevant invoice.

In the bottom left corner, select Credit Note.

Enter the credit note details

Select the Credit Note Template.

Add a line item if required. The description, quantity, and amount can all be edited.

Use the toggle next to each line item to include or exclude GST, and enter your pricing.

Once completed, select Submit for Approval.

Cancel or authorise the credit note

From the submitted credit note, you can either select Cancel Credit Note, or select Authorise & Sync.

Authorising and syncing will push the credit note through to Xero or whichever financial software you're using.

FAQ

Where do I start a credit note from? From the relevant AR invoice, select Credit Note in the bottom left corner of the invoice screen.

Can I choose whether GST applies to a credit note line item? Yes, use the toggle next to the line item to include or exclude GST.

What happens after I submit a credit note for approval? It moves to a Submitted status, where it can either be cancelled or authorised.

What does authorising a credit note do? Selecting Authorise & Sync pushes the credit note through to your linked financial software, such as Xero.

❓ Need Help

If you have questions or need assistance, use the chat box in the bottom-right corner to contact the Loop Logics support team or email support@looplogics.com