How to Login to the Loop Logics Mobile App

Step 1: Open the App and Enter Your Tenant ID

Open the Loop Logics app and enter your Tenant ID on the Welcome back screen.

Details:

• The Tenant ID identifies your organisation within Loop and is the same for everyone at your company
• Required before you can continue signing in

Step 2: Enter your work email and password

Enter your Work email, then your Password. Tap the eye icon in the Password field if you'd like to check what you've typed before continuing.

Details:

• Both fields are required
• Tap Forgot password if you need to reset your password

Step 3: Login

Tap Log in to continue.

Details:

• Takes you to the two-factor authentication step if it's enabled on your account

Step 4: Verify Your Login

Enter the six-digit code from your Authenticator app into the Authenticator code field, then tap Verify.

Details:

• The code refreshes periodically in your Authenticator app, so make sure you're using the current one
• Tap Return to Login if you need to go back and re-enter your email or password

Step 5: You're In 👍

Once verified, you land on your appointments home screen for the day, showing your total, completed, and remaining appointments.

Details:

• Defaults to today's date and appointment count
• Tap Week to switch to a weekly view instead

FAQ

What do I do if I don't know my Tenant ID? Check with your admin, the Tenant ID is the same for everyone at your organisation.

What if I forgot my password? Tap Forgot password on the Welcome back screen to reset it.

Do I need an Authenticator app to log in? Yes, if two-factor authentication is enabled on your account, you'll be asked for a six-digit code from your Authenticator app after entering your email and password.

What happens after I log in successfully? You land on your appointments home screen for the day, showing your total, completed, and remaining appointments.